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If you manage a call center, you know that having the right software is critical to success. The right call center software can help you manage your team more effectively, track performance, and keep your customers happy. But with so many different features and options out there, it can be tough to know which call center software is right for you.
Some of the features to consider when choosing call center software include:
Automatic call distribution (ACD): This feature allows calls to be automatically routed to the next available agent. This can help to improve customer satisfaction by ensuring that calls are answered promptly.
Call recording: This feature allows calls to be recorded for quality assurance or training purposes.
Call monitoring: This feature allows managers to listen in on calls or view a live feed of calls in progress.